WHAT IS YOUR STORY? WHO IS PETUNIA? WHAT CAN WE BUY IN YOUR FLAGSHIP STORE?
All great questions! Please visit our main website at www.petuniaspiesandpastries.com to learn everything about Petunia’s Pies & Pastries®!
IS EVERYTHING GLUTEN FREE & VEGAN?
I NEED AN ORDER TO BE DELIVERED IN PORTLAND. WHAT IS MY BEST OPTION?
We’ve partnered with Grubhub, Postmates, Doordash & Caviar to offer deliveries from our bakery to the greater metro Portland area. Please visit their pages to place a delivery order. If you are looking to place a custom order for an event for pickup or delivery, please visit our main website to get started. Special deliveries outside of Portland for custom event orders may be possible on a case by case basis. Please contact us for more information: www.petuniaspiesandpastries.com
WHERE IS MY ORDER?
You will receive an email confirmation immediately after you place your order. You will receive a shipping confirmation email the day your order leaves our bakery. The shipping confirmation email will include the order’s tracking number, which you use to get updates on its transit.
If you do not receive these emails, please check your junk mail folder.
DO WE ACCEPT RETURNS?
At this time, we are unable to accept returns or provide any refunds. Please be sure you make your selections carefully, making sure to review all ingredients, item details, shelf life and shipping information. If you have encountered an issue with your order, please email firstname.lastname@example.org and let us know what’s going on. We will do our best to make it right.
WHAT FLOURS DO YOU USE? WHAT ABOUT YOUR OTHER INGREDIENTS?
We use a unique and custom flour blend for each product we make and mix them with each handmade batch. One-size-fits-all does not work for us and our unique products. We use mostly millet flour, white rice flour, tapioca flour, almond meal, flax seed meal, brown rice flour, pumpkin meal, sunflower seed meal, and coconut flour.
You can view all product ingredients & allergens on each specific product page. Please be sure to carefully review all ingredients and be aware of any potential allergens.
HOW LONG WILL MY TREATS LAST FOR AND HOW SHOULD I STORE MY THEM?
We bake all of our treats fresh to order, and use healthy, natural, unique ingredients. We highly suggest choosing the fastest shipping time and option available to you to receive your treats in the best condition. Unfortunately, we cannot control the weather or where the shipping carriers leave your order. So please be on the lookout for your box! We recommend immediately freezing everything that you will not eat right away. Please refer to our Storage Instructions to know how to best handle your treats once you receive them, and to learn about their shelf life.
WHY IS EVERYTHING SO GOOD?
It’s magic. But also our attention to detail, top quality ingredients, careful recipe formulation and testing, thinking outside the box, having the right touch. And love. LOTS of love!